Home Health Hub
ExactCare Pharmacy Resources – All in One Place
Connect patients to support, order educational materials, and access training resources designed to help you and your teams introduce ExactCare with confidence.
For all other patient‑related questions call 1‑877‑355‑7225.
You can also email us anytime at help@exactcare.com for any inquiries.
Meeting Patients Where They Are
Patients Who Benefit Most From ExactCare Medication Management Support
8+ Prescription Medications
Take eight or more daily prescription medications (including OTCs)
4+ Chronic Conditions
Typically manage four or more chronic conditions.
Multiple Prescribers
See more than one provider managing their care.
Need Daily Support
Need help with Activities of Daily Living (ADLs).
Engaging ExactCare
Connect Patients to ExactCare Support
How to Introduce ExactCare to Patients
Match patient struggle to ExactCare benefit
What to Say to Patients
A simple three-part script you and your teams can adapt to each conversation.
Step 1 — Introduce ExactCare
“I’d like to introduce you to a pharmacy called ExactCare. They specialize in helping people manage multiple daily medications.”
Step 2 — Share the Value (Pick 1–2)
Choose 1–2 points from the matrix above, then say:
“They take the guesswork out of your routine by sorting and packaging your meds by day and time. They even deliver them to your home every month and coordinate directly with all your doctors to keep everyone on the same page.”
Step 3 — Ask for Permission
“Is it OK if I have ExactCare reach out to you to get you started?”
Tip: If they say yes, submit the referral using one of the methods above — or scroll down to use the form.
Connect Your Patient to ExactCare
Tell us about your patient and we’ll take it from there. Our team will reach out to get them started.
IMPORTANT: If your branch utilizes Homecare Homebase to connect patients to support, please do not fill out this form.
RESOURCES
Resources for Home Health Partners
Training materials, sell sheets and more to help you and your teams confidently introduce ExactCare and support your existing workflows.
Home Health Overviews
HCHB
ExactCare for Homecare Homebase Clients
STANDARD
ExactCare for Non-Homecare Homebase Clients
Training Guides
In-depth guides for onboarding and ongoing team training.
HCHB
HCHB Integration Guide
PHONE
Phone Referral Training
COMING SOON
Axxess Family Portal Training
Not sure which workflow your team uses? Email us at help@exactcare.com and we’ll help you find the right resources.
RESOURCES
Resources for Patients
Materials your team can share with patients to introduce ExactCare and answer common questions.
Downloadable Patient Materials
Print or share these materials directly with patients to help them understand the ExactCare service.
ENGLISH
Patient Overview Sheet
SPANISH
Patient Overview Sheet (Spanish)
APP
Patient App Flyer
PACKAGING
How to Use Your Pack
If your organization uses cobranded or custom patient flyers, or if you aren’t sure, email us at help@exactcare.com and we will provide you with the correct materials.
Order Print Materials for Patients
Need physical copies of Patient Overview Sheets for home visits? Submit an order and we’ll ship them to your branch.
Frequently Asked Questions
ExactCare and Tabula Rasa HealthCare combined in November 2023 to become one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs. This new brand name is an important milestone in our integration and unifies our companies both internally and externally. HomeFree Pharmacy Services officially became part of the AnewHealth brand in July 2024, combining with ExactCare, an AnewHealth pharmacy.
Patients will still know us as ExactCare Pharmacy, although they may see some visual updates to our brand and logo. How they take their medications remains the same. We will continue to seamlessly provide high-quality pharmacy services to our patients.
No. There are no changes to how you send prescriptions to ExactCare. Details on sending prescriptions to us can be found here: https://www.exactcarepharmacy.com/prescriber-support/
ExactCare provides comprehensive pharmacy services designed to meet the unique needs of people who take multiple prescription medications and have chronic conditions. Often, the people we help need assistance with activities of daily living (ADLs); have experienced recent SNF stays, hospitalizations or ER visits; see multiple prescribers; or have recently used home health services.
ExactCare provides members with an easier way to stay on track with their medications. We provide pharmacy services that enable optimized medication therapy; improved medication adherence; lower healthcare utilization; and better overall health.
Your member will complete a personalized health and medication review with an ExactCare representative. This is a virtual visit. This time will be used to capture medication and prescriber information, important health details that will help our pharmacists, and a Social Determinants of Health (SDoH) screening.
We typically complete the health and medication review within two business days of receiving the referral, if not sooner. The time it takes for members to receive their first medication delivery will depend on a variety of factors, including the date they last refilled their medications.
ExactCare does not charge for our services, including packaging, monthly delivery and clinical support. Our members are responsible for only their prescription copayments, determined by their insurance plan, as well as the cost of any over-the-counter medications they order that are not covered by insurance.
ExactCare accepts most major insurance plans, including Medicare Part D, Medicaid and private-pay insurance.
Email help@exactcare.com or call 1-844-287-1609.