Survey respondents give high marks to PBM services and client success team support
CLEVELAND, OH and MOORESTOWN, NJ (August 7, 2025) – AnewHealth, a national pharmacy care management provider that improves healthcare outcomes for people with complex, chronic medical needs, announced that it has earned a world-class service rating from clients for its pharmacy benefit management (PBM) services, delivered through Pharmastar.
The survey utilized the cross-industry Net Promoter Score (NPS) methodology to measure overall customer satisfaction and loyalty, resulting in a +86 for AnewHealth Pharmastar PBM services in 2024. NPS ratings range from -100 to +100, with scores of zero or greater considered “good” and scores of +70 or higher considered “world class.” Overall, the NPS for PBMs declined from 38 in 2021 to 6 in 2024.
Of survey respondents, 95% reported overall satisfaction with PBM services. Positive trends in survey feedback include “exceptional support” in regulatory compliance, specifically CMS Part D requirements, and the value of dedicated client success specialists who tailor support to client needs.
According to the survey:
- 95% of respondents expressed satisfaction with Pharmastar team members and communications
- 95% of respondents praised the timeliness of communication during resolutions
- 95% of respondents use Pharmastar’s reporting package frequently
“Our unique PBM model is designed to best support each client with flexible, high-touch services that help navigate the complexities of Part D and reduce administrative burden, so clients can spend more time providing care to those they serve,” said Celynda Tadlock, PharmD, MBA, President, Value-Based Care Solutions at AnewHealth. “We are dedicated to driving results for our partners and are proud they recognize the value of our solutions and the expertise and responsiveness of our team.”
AnewHealth and Pharmastar remain focused on delivering a superior client experience, increasing its PBM NPS year-over-year from a score of +70 in 2023. The PBM serves Programs of All-Inclusive Care for the Elderly (PACE), with a proven track record of maintaining high client satisfaction.
Learn more about AnewHealth’s PBM services delivered through Pharmastar.
