Annual survey extends company’s track record maintaining exceptional patient satisfaction through its high-touch pharmacy experience for people with complex medical needs
CLEVELAND (July 5, 2024) – ExactCare, a national provider of medication management and comprehensive long-term pharmacy services, received a world-class service rating for 2023, measured using the Net Promoter Score (NPS) methodology through the company’s annual patient satisfaction survey. This is the seventh consecutive year the company has earned a “world class” rating based on patient feedback.
NPS is a cross-industry benchmark used to measure overall customer satisfaction and loyalty. Scores range from -100 to +100, where scores of zero or greater are considered “good.” Patient feedback through the survey earned ExactCare a score of +74 for 2023, which is considered “world class,” underscoring the company’s commitment to quality care and consistency ranking high in patient satisfaction.
The annual survey allows ExactCare to hear directly from patients about their experience and gain valuable feedback to further optimize pharmacy care. The survey also provides an opportunity to share insights with clients on the patient experience.
According to the results:
- 94% of patients agreed ExactCare makes it easier to take their medications
- 95% of patients agreed ExactCare delivery makes it easier to get their medications—a measure aligned with the Medicare Advantage Prescription Drug (MAPD) plan CAHPS questionnaire
- 92% of patients agreed ExactCare provides services that help them stay healthy
ExactCare’s long-term pharmacy care model provides a more comprehensive and collaborative approach to care that supports patients with complex, chronic medical needs, delivering enhanced clinical outcomes and lowering total cost of care. To help more patients live healthier at home and enhance support for clients, in November 2023, ExactCare combined with Tabula Rasa HealthCare (TRHC), a leading healthcare company advancing personalized, comprehensive care for value-based care organizations. Together, they create a leading, independent pharmacy care management company that specializes in caring for the most at-risk patient populations in the healthcare system.
“Taking care of patients is our top priority, and we remain dedicated to delivering exceptional pharmacy care that helps patients maintain their health while living at home,” said Brad Hess, RPh, Chief Operating Officer. “We are proud to help patients be as healthy as possible so they can enjoy a better quality of life, with more time for what matters most, and it’s truly rewarding to see this reflected in our survey results.”
In July 2024, the combined ExactCare-Tabula Rasa HealthCare company announced its new brand, AnewHealth, a leading, independent pharmacy care management company that specializes in caring for people with the most complex, chronic medical needs in both home and community settings. With the launch of the AnewHealth brand, the TRHC brand name is being retired. ExactCare will continue to operate under its respective name as part of AnewHealth’s pharmacy solutions for complex care needs.
